Portal Chat Application Does Not Open
Error:
Portal Chat application does not open
Solution:
a. Chat app may already be open but is minimized on task bar, need to maximize window
b. Windows Firewall on the server is blocking communication. Opening Inbound Port 1504 TCP on the server Windows Firewall will fix this problem
c. Chat app shortcut may be pointing to wrong .exe. Needs to point to: ProgramFilesx86\ABELSoftPortal\SMS\ChatApp.exe
d. Uninstall (launch UNWISE.exe) then install portal again. Sometimes, ABELDent Portal version has been mis-matched with ABELDent software. Please refer to Portal Compatibility Matrix chart for more info.
Product (s): ABELDent
Category: ABELDent Portal
Classification: Public
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