Troubleshooting ITRANS
Summary:
The dental office must register with Itrans to be eligible to send claims electronically via Itrans. When each dentist in the practice registers, Itrans will send the office an email containing a Root Certificate with installation instructions as well as Digital Certificates for each active dentist with installation instructions. The digital certificates can be installed only on the server for claim submissions or on each workstation to use the Itrans Viewer to see the status of claims.
More Information:
Root Certificate
There are 2 certificates when dealing with Itrans. The "Digital Certificate" is provided by, installed with, and administered by CSI. Support usually does not assist with this and customer needs to call the Itrans support desk. Depending on the network security of the clinic a "Root Certificate" is also sometimes installed if the clinic encounters security errors. The Root Certificate was originally supplied by CSI but made available to support staff as well to install when needed. It can be installed for ANY customer.
When to use the Root Certificate
There are 3 situations where you may want to install a Root Certificate for the customer:
1) During initial setup of Itrans
2) To remedy any type of Security Error
3) If a 1013 encryption key error is encountered.
Installing the Root Certificate
Installing the root certificate takes seconds and could save troubleshooting time. Transfer the file CSI Root.cer to the office.
The file is an executable and can be run from any location including the desktop. Doubleclick the file CSI Root.cer
Click on Install Certificate
Click Next twice
Click Finish
Reboot
ICA 2.3.14
Close ICA
Navigate to www.Goitrans.com
Support/ downloads and links/ Windows Itrans Communications Agent version 2.3.14.0 /Application Installation Package
Click run
The Setup Itrans Communication Application will open
Click Next, Next
Edit the path to c:\Abeldent\Gateway\ICA
Click Next, next, next, Install
When the Browse for folder opens, click Cancel
Reboot the server
Product (s): ABELDent
Category: Insurance
Classification: Public
Date Created: July 23, 2013
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