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How Do I Refund a Prepayment?



Summary:

ABELDent's prepayment option allows you to enter in a prepayment that you’ve received from a patient and then allocate it to one or more specific procedures at a later date. There may be times however, when a patient decides not to proceed with the treatment and your practice will need to refund the money to the patient.


Steps:

  1. Open the patient’s record and click the Financial tab.
  2. Make sure the Financial tab view is Chronological and Detailed.
  3. Select the Prepayment entry and then right-click and choose Credit/Payment Adjustment.
  4. In the Credit Amount field, type the prepayment amount being refunded as a negative value (minus (-) sign in front of the amount).
  5. In the Reference field, type a description, such as "Prepayment Refund".
  6. Click OK. Notice that the account balance on the financial tab is reduced by the amount of the refund.

    You can now issue the refund cheque or credit card reversal to the patient.

 

 

Other References:

Watch a video on how to allocate a prepayment.
 


Product (s): ABELDent
Category: Financial
Classification: Public
Date Created: 16FEB15
Created by: Brian Neale
 

Keywords: Refund, Prepayment, prepayments