How Do I Reverse a Charge for a Service that was Not Performed?
Steps To Reverse a Charge:
1. On the Financials tab, make sure only the Detailed view is selected.
2. Right-click on the service and choose Charge Adjustment.
3. Type the Charge Amount as a negative (place a minus sign in front of the amount).
4. Type a “Service Not Performed” in the Reference field (optional).
5. Click OK.
The Charge is reversed as shown in the sample below.
Product (s): ABELDent
Category: Financial
Classification: Public
Date Created: 29 September 2015
Created by: Brian Neale