ABELDent Program Messages and Warnings
Summary
| Message | Cause | Solution | |
| Appointment extends past end of day | You are trying to book an appointment with a valid starting time; however, the number of time units required for the appointment will make it extend beyond the time the office is normally open. | ABELDent allows you to book the appointment. | |
| Authorization Incorrect | You have selected a provider who does not have a valid authorization code for the bill you are creating. | Enter a valid authorization code for this provider or select another responsible provider for this billing item. You may obtain an authorization code from an ABELDent Support Representative | |
Bill has been paid! Cannot Modify! |
You are trying to edit a treatment item. ABELDent has already posted payment for this service. Bill has been paid! Cannot Modify! |
If you must change this treatment item, you must first modify or delete the existing payment (including insurance payment, if applicable). Note: It is not wise to modify an existing payment. Consider entering a credit adjustment on the current accounting date instead. |
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| Can’t find ITN |
A treatment item was improperly deleted or modified. Associated records for the original treatment entry were orphaned as a result of the deletion or modification. | Call an ABELDent Support Representative for assistance. | |
| Can’t find TDI | A treatment item was improperly deleted or modified. Associated records for the original treatment entry were orphaned as a result of the deletion or modification. | Call an ABELDent Support Representative for assistance. |
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| Can’t find TRN |
A treatment item was improperly deleted or modified. Associated records for the original treatment entry were orphaned as a result of the deletion or modification. | Call an ABELDent Support Representative for assistance. |
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| Code [code #] not on file |
You have entered a procedure code that is not in the fee schedule for this patient. |
Be sure you entered the correct procedure code. If you entered the correct procedure code and still receive an error message, you may need to add the new procedure code to your Master Fee Schedule or to a Special Fee Schedule. | |
| Compound Transaction | You are attempting to make an adjustment to a transaction that consists of more than one procedure. |
You have the option of applying the adjustment to a specific transaction that is part of the compound transaction; or, you may apply the adjustment to the whole (that is, compound) transaction. | |
| Conflict - PID #4 | You have tried to book an appointment into a time cell that is already booked. | Book the appointment into a FREE time cell. | |
| Could not do properly. Too may Charges |
The total charge will take too many payments to cover the outstanding amount. | Make sure the monthly charge is enough to cover the total charge in 60 installments or less. | |
| Could not find provider (ID)! Please select another provider | You entered a provider ID that ABELDent does not recognize. | Be sure you have entered the correct provider ID. Be sure you have this provider listed in your provider file. | |
| Date before today - touch <QUIT> or change date | You have entered a date for an appointment that is before the current accounting date. | Make sure the date for the appointment is correct. | |
| DENTIST NOT FOUND! | You entered a dentist ID that the program did not recognize. | Be sure the dentist ID is correct. Be sure that this provider exists in the provider file. | |
| First digit must be in range [#] to [#] |
You have omitted to enter a tooth code, or you have entered an incorrect tooth code. | Click OK and enter a valid tooth code. | |
| Initial Payment must be for today or later |
The date you entered for the initial payment of a charge plan is earlier than the current accounting date. | Set the initial payment date entered to the current accounting date or later. | |
| Initial Payment too high |
The initial payment entered is higher that the total value of the charge plan. | Make sure the initial payment entered and the total charge entered are correct. | |
| Must be non-blank | You have tried to print a report without specifying what to list on the report. |
Enter the name of the special schedule or message type to print on the report. |
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| Must enter a payment type! |
You have tried to enter a payment without entering what type it is. |
Click OK, press <Tab>, and enter the payment type. |
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| Net Assigned MTD Fee Imbalance | The user has run the Day End Cash Summary and then made a change to an insurance assigned balance, and then changed the accounting date. | Run a Silent Update. Never make changes between the Day End Cash Summary and changing the accounting date. Make them before or after both those processes are completed. | |
| No Appointment selected - could not cancel |
You are trying to cancel an appointment while on a free time cell. |
Move on the scheduler to the appointment you want to cancel. |
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| No balance owing to submit to insurance |
Cause: You are trying to submit an amount to the patient’s insurance but there is no outstanding balance. | Be sure you have selected the correct function. Be sure you have selected the correct transaction. Be sure you have selected the correct patient. | |
| No Supercodes on file | Cause: You tried to print the supercode list, but there are no supercodes on file. | Add supercodes into the system before you try to print the list. | |
| No transactions for [date] |
Cause: You are trying to print a Cash Summary, but there are no transactions for the current accounting date | If you have not entered any transactions for today, you may change the accounting date without printing a Cash Summary since the account status will not have changed from the previous accounting date. | |
| Patient (PID#) does not have Primary Coverage |
Cause: You are trying to set up insurance coverage for a patient but you have chosen a subscriber who does not have the required coverage. | Be sure you entered the correct subscriber information. Be sure the subscriber is in the patient file even if he or she is not a patient of the practice (perhaps use -1 as the recall interval). | |
| Patient (PID#) not found |
Cause: On print-outs, if the system cannot find a patient to match a transaction, it will print this warning message next to the unmatched transaction. | Call up the PID number not found and make sure there is a first and last name associated with the PID number. |
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| Patient’s dentist NOT set, abandoning billing | You are trying to prepare a bill, but you have not indicated whom the patient’s dentist is. ABELDent cannot record transactions without attaching them to a provider. | Complete the Dentist text box on the Health tab for the patient. Then create the bill again. | |
| Plan [ID] not found! | The ID of the insurance plan entered is not in the Insurance File. | Make sure the ID of the insurance plan entered is correct and matches an insurance plan on file. | |
| Please indicate either the number or amount of payments |
You have entered both the number of installments and the amount that each charge should be. | It is only necessary to enter one of the number of installments or the amount of each charge. ABELDent will calculate the other value. | |
| Please use the Search button to find the patient | You entered all or part of a patient’s name and clicked the OK button. | In order to select a patient you must click the Search Now button. | |
| PROVIDER CODE NOT FOUND | You will see this message if you enter a provider ID that is not in the provider file. | Make sure you have entered the correct provider ID. Check the provider file to see what the correct ID for this provider is | |
| Second digit must be in range [#] to [#] | You have entered a tooth code with an incorrect second digit. | Click OK and enter a valid tooth code. | |
| Selection must be an originating charge |
You have tried to make a payment or adjustment to a transaction that is not an originating charge. | Select the originating charge. It may help to view the Detailed Financial Status. | |
| Selection not a bill | The transaction selected from a patient's account is not a bill. | Make sure you are selecting the correct transaction. | |
| Time too early - use 24 Hour system | You have entered a time that is outside of the hours the practice is open or a time that ABELDent does not recognize. | Enter the time using the 24-hour clock. For example, enter 2:00 p.m. as 14:00 | |
| TRN (#) PID (patient ID #) TDI (#) NOT FOR PID (patient ID #) on (date) |
The TRN record belongs to one patient and the associated TDI record belongs to another, unrelated patient. | Write down the entire error message. Find the problem service(s) by the date given in the error message. Delete the problem services from the Financial screen of the patient receiving the error message. This deletes the problem TRN and TDI records for both patients. Reenter both bills on the original billing date. Call an ABELDent Support Representative for assistance if the problem continues. | |
| Use one of MODBVLIC for surfaces - [character] not allowed | The surface code you have entered is not valid. | Enter a valid surface code | |
| You have indicated an UNUSUAL COLUMN | You are trying to book an appointment into a column that does not appear on the appointment scheduler. | Change the column in which you wish to book this appointment. | |
| WARNING: TRANSACTION NOT ON ACCOUNTING DATE | You will see this message if you attempt to modify a bill originally created in the past. You must confirm that you do indeed wish to modify this bill. | Click Yes to proceed with the modification. ABELDent will display the Payment Modification dialog box. Click No if you have decided that you do not wish to modify this past transaction. | |
| WARNING - No Time Units | You have not entered a number of time units for the appointment being booked. | Enter the correct number of time units for the appointment. | |
| WARNING - No Work To Do |
You have not entered a work-to-do for the appointment you are trying to book. | Enter the work-to-do on the patient for the appointment you are booking. | |
| WARNING! YOUR ACCOUNTING DATE DIFFERS FROM CALENDAR DATE! | You will see this message after you log in to the program but before you see the first screen. It means that your current accounting date is not the same as the actual calendar date. | Make sure you run a Cash Summary report for each provider before changing your accounting date. | |
| Zero balance on transaction! Do you want to continue? |
You will see this message if you are attempting to adjust a transaction, which is paid in full. | Click Yes. ABELDent displays the Adjustment to Charges or the Adjustment to Credits dialog box. Complete the information in the displayed dialog box. | |
| ABELDent will occasionally warn you that it has found something of which you should be aware. It displays this information in a Warnings Found message box. You must acknowledge the warning by clicking OK. Below are some examples: |
Warning Descriptions: |
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| 1 ITEM not for today - or - * ITEMS not for today |
This message alerts you to the fact that you did not print some billing items on an insurance form. ABELDent has retained these items for at least one day. The message includes the number of items (for example, 3 ITEMS not for today). | ||
| 1 OLD ITEM - possibly drop it - or - * OLD ITEMS - possibly drop them |
This message alerts you to the fact that you did not print some billing items on an insurance form. ABELDent has retained these items for more than 60 days. The message includes the number of old items (for example, 3 OLD ITEMS - possibly drop them). | ||
| 1 old item being HELD BACK - or - * old items being HELD BACK |
This message alerts you to the fact that you have held back some billing items (using a billing type of I). ABELDent has retained these items for more than 180 days (6 months). The message includes the number of items being held back (for example, 3 old items being HELD BACK). ABELDent only holds back incomplete items if they are not printed. | ||
| 1 Incomplete item being held. If done set Print?=Y - or - * Incomplete Items being held. If done set Print?=Y |
This message alerts you to the fact that some items are not for today’s bill and are incomplete. If these items are now complete, select the option Hold Back Items, and change the Print? column from N to Y. | ||
| More than 75 items - Drop the old ones - or - More than 75 items - Drop some old ones |
This message involves the maximum number of items that you may retain for a single patient. ABELDent allows you to retain 75 items. | ||
References
Product (s): ABELDent
Category: ABELDent
Classification: Public
Date Created: 22 Oct 2016
Created by: Brian Neale