Errors
Dexis integration can cause image issues such as the Bridge not working or images not appearing. The following are common error messages received:
“No Patient Selected”
“Patient name doesn’t have correct formatting Err-53. File Not Found”
Solution:
- Retrieve the latest “CLDexis” file which can be found in the following link.
- Once connected to the customer, copy the ‘CLDexis.exe’ into the ABELDent folder of all workstations needing this integration.
- Go to Start > Regedit > HKEY_CURRENT_USER > Software > VB and VBA Program Settings > HSC Image > CLDexisBridge and delete this folder. (Ignore this step if the folder is not present).
- In ABELDent, click the Images tab and then right-click and choose Setup Integration > Capture Link ImaginIT.
- Double-click on the CLDexis.exe file that you retrieved in step 1 above.
- On the Bridge to ABELDent dialog, type “1” and click OK.
- On the Enter length of Patient ID dialog, type the number corresponding to how many digits Dexis uses, e.g. 4, 5 or 6
- Accept c:\Dexis as the default path, or double-check to verify.
- In the Integra. 0/1 field, accept the default of “0” unless the integrator module was purchased.
The correct images for the correct patient should now show up in ABELDent.
Product (s): ABELDent, ABELDent CS
Category: Error Messages
Classification: Internal and External
Date Created: 11 June 2019
Created by: Brian Neale